Refunds/Returns

We want you to feel confident about purchasing with us, which is why our 30 days return policy gives you plenty of time to return your order if you're unhappy. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted.

Assessment usually takes between 10-14 days to be processed.
Engraved items cannot be returned for credit or exchanged.
Bespoke and special orders are not eligible for return or exchange. Resized items are not eligible for return or exchange.

Estimated Delivery

Last Chance

Our Last Chance collection includes ready-to-dispatch jewellery available for delivery within 3–4 working days. These pieces are offered in limited quantities and may not return once sold, making this the quickest way to receive your chosen jewellery.

Need It Sooner

Looking for something sooner? Our Need It Sooner collection features a selection of our most popular designs, available for delivery within 10 working days. Each piece is carefully finished and prepared for your order, giving you a faster option when your special occasion is approaching.

Made-to-Order

Most of our jewellery is made to order, allowing you to personalise details such as the stone, setting and metal. Each piece is individually crafted for you and is usually delivered within 2–3 working weeks. Once your order is ready for dispatch, we’ll email you a tracking link so you can follow its journey.

Delivery

When Will I Receive My Item?

As a made-to-order company, most of our products are subject to a manufacturing time. This is normally between 2-3 working weeks, and 3-4 working weeks if your item is bespoke. We do this in order to pass on the savings directly to you by only making orders when they are required. We have last chance items which take 3-4 working days for delivery.

Once your product has been made and ready for dispatch, we will email you a tracking link where you will be able to follow the progress of your parcel.

Can I get my order sooner?

If you need something sooner, you could either check our sale products which can be delivered within 3-4 working days, or you could request an urgent order by getting in contact with us over email to service@diamondsfactory.ca or call us on our phone number.

Where Is My Order

You can find out more about the status of your order if you contact us roughly 2 weeks after your order was placed (3 weeks if your order is bespoke) You can track the status of your order by checking the tracking code we sent you. If not, you can send us an email at and we'll be happy to give you an update.